GSA Enterprise Digital Experience (EDX)

• Onboarding to EDX
• Team members

What is Digital Experience?

Digital experience describes all the interactions people have with an organization via digital channels. GSA’s Enterprise Digital Experience (EDX) Team, part of the Office of Customer Experience (OCE), leads and coordinates efforts to improve digital experience across GSA, working closely with GSA’s Digital Council (Council) and Digital Experience Executive Board (Board).

Learn more about the Council and Board:

• Digital Council Charter
• Digital Experience Executive Board Charter

Initiatives

GSA’s work to improve digital governance and implement the 21st Century IDEA legislation resulted in the creation of the EDX Team, the Council, and the Board. EDX Team initiatives include:

• Validation of GSA’s Website Inventory via Touchpoints (for reference: Touchpoints Data Dictionary)
• Documenting a Digital Lifecycle Program to improve creation, management, and sunsetting of GSA websites and * digital properties
• Coordinating enterprise web modernization efforts related to 21st Century IDEA
• Collaborating with the Office of Strategic Communication and GSA IT to lead the Digital Council, support the Executive Board, and improve knowledge sharing across GSA on initiatives to improve digital experience.

Questions about EDX? Get in touch 💭