-
Notifications
You must be signed in to change notification settings - Fork 2
Commit
This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository.
Merge pull request #403 from nens/399-crashende-simulatie-handboek
Update f_problem_solving.rst
- Loading branch information
Showing
4 changed files
with
84 additions
and
16 deletions.
There are no files selected for viewing
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Original file line number | Diff line number | Diff line change |
---|---|---|
|
@@ -6,7 +6,7 @@ Service desk | |
|
||
Nelen & Schuurmans provide a Service Desk function via https://nelen-schuurmans.topdesk.net/, The Nelen & Schuurmans Self Service Portal shall be available 24/7. | ||
The Service Desk gives support on all 3Di modules for 3Di customers. | ||
Customers can reach telephonic support (Prio 1) on working days from 09:00 - 17:00 (CEST) excluding the days declared as dutch public holiday close days. | ||
Customers can reach telephonic support (Prio 1) on working days from 09:00 - 17:00 (CEST) excluding the days declared as Dutch public holiday close days. | ||
|
||
Customers shall report incidents primarily via the Self Service Portal but may also do so via email: [email protected]. | ||
This access should be used for, but not limited to: | ||
|
@@ -20,8 +20,10 @@ This access should be used for, but not limited to: | |
|
||
All incidents relating to the 3Di software with the exception of enhancement/feature requests are recorded and followed up at no additional cost. | ||
|
||
When reporting an issue, please provide all information that is needed for the service desk to reproduce the issue, such as schematisation ID, 3Di model ID, revision number, simulation ID, etc. | ||
|
||
If you have an issue with generating 3Di models or crashing simulations, please follow the :ref:`problem_solving_guide`. If the problem persists despite following the recommendations in the Problem solving guide, please mention in your service desk ticket that you have already attempted these steps. | ||
|
||
If there is an error, please provide as much information as you can about the error and the model and revision number for which the error occurs. | ||
|
||
|
||
Priority incidents | ||
|
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters