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Update 04-incident-remediation.md
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Update - synthetic responses require an AGCDN subscription, customers cannot request these be implemented without one.
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joshualieb authored Jul 31, 2024
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Expand Up @@ -27,15 +27,15 @@ In the event of an attack, exploit, or other issue related to the global edge, f

## Edge Failover

Recovery of a site may take minutes, but time to recovery can be uncertain. Additional features have been implemented at the Global CDN level to provide a more immediate solution. These features minimize downtime while the specific issues are remediated.
Recovery of a site may take minutes, but time to recovery can be uncertain. Additional features can be implemented at the global edge to provide a more immediate solution. These features minimize downtime while the specific issues are remediated.

### Experience Protection

The Global CDN natively provides a layer of protection via the full-page cache. Experience Protection ensures that requests are fulfilled using stale cache, sending back pages that have technically expired. This only applies to requests that are cacheable; sites with a low cache hit rate will not be fully protected.

### Synthetic Responses

A set of static pages can be hosted directly and when certain failure conditions are detected, traffic can be redirected to a placeholder. The placeholder will provide a minimally acceptable user experience rather than error messages and a completely unreachable site.
A set of static pages can be hosted directly and when certain failure conditions are detected, traffic can be redirected to a placeholder. The placeholder will provide a minimally acceptable user experience rather than error messages and a completely unreachable site. These custom rules require an [Advanced Global CDN](https://docs.pantheon.io/guides/agcdn) subscription.

## Infrastructure Failover
In cases where the Google Cloud Platform infrastructure becomes compromised, Pantheon support can trigger a Multizone failover to redirect traffic at the load-balancing layer to a backup cluster of application servers on an alternate zone. For more information, refer to the [Multizone Failover](/multizone-failover) documentation.
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